Smart Reach Solutions respects your privacy and is committed to protecting information shared by customers, prospects, website visitors and business partners.
Information We Collect
We may collect name, business name, phone number, email address, location, service requirements, campaign details, enquiry details and communication preferences submitted through forms, calls, WhatsApp, email or other communication channels.
How We Use Information
- To respond to enquiries and provide requested services.
- To set up SMS, RCS, WhatsApp API or customer communication services.
- To manage billing, support, service delivery and customer communication.
- To improve website performance, security and service quality.
- To send service updates, campaign notifications and business communication where permitted.
Customer Data and Campaign Data
Any campaign audience data, templates, numbers or customer lists shared with us are used only for the agreed business communication service. Clients are responsible for ensuring lawful consent, opt-in and compliance for recipients included in campaigns.
Cookies and Analytics
Our website may use cookies or analytics tools to understand traffic, improve usability and secure the website. Users can control cookies from browser settings.
Data Sharing
We do not sell personal data. Information may be shared only with service providers, telecom/API partners, legal authorities, payment processors or technical vendors where necessary for service delivery, compliance, support or security.
Data Security
We use reasonable technical and organizational safeguards to protect information. However, no internet-based system can be guaranteed as fully secure.
Data Retention
Information is retained for as long as required for service delivery, legal obligations, dispute resolution, billing and operational purposes.
User Rights
You may request correction, deletion or access to your information by contacting us. Requests may be subject to legal, contractual or operational limitations.
Third-Party Links
Our website may contain links to third-party services such as WhatsApp or payment/support tools. Their privacy practices are governed by their own policies.
Contact
For privacy-related requests, contact Smart Reach Solutions at +91 9909769992.